Privacy policy

How useful is this policy?

We attach great importance to the protection and confidentiality of your personal data, which we take seriously and trust.

The data privacy policy is a clear demonstration of our desire to ensure compliance with the applicable data protection rules and, in particular, those of the General Data Protection Regulation (“GDPR”).

In particular, the privacy policy aims to inform you about how and why we process your data in connection with the services we provide.

Who is this policy aimed at?

The policy applies to you, as long as you are over 15 years old, wherever you live, whether you are a customer, a potential customer or a visitor to the https://domainedeladurantie.com website.

If you are under 15 years of age, you are not authorised to use our services without the prior authorisation of your parents or guardian. If you believe that we may be holding information about one of your children under the age of 15 without your consent, you can ask us to delete it at reservations@domainedeladurantie.com.

Why do we process your data?

As part of the services we offer, we may need to process your personal data for the following reasons and on the following grounds:

• To enable you to benefit from our services (e.g. creating an account, organising appointments, ensuring compliance, etc.) and to respond to your requests (e.g. requests for information, complaints, etc.).

• To keep you informed of our latest promotional offers and events by email and by telephone, on the basis of our legitimate interest in retaining our customers and on the basis of your consent, if you are not yet one of our customers.
• So that you can follow us on social networks and share your opinions on the basis of the general conditions of use of the platform used (e.g. Facebook, LinkedIn, etc.) and our legitimate interest in having a dedicated page on social networks.
• To guarantee and enforce the day-to-day security and quality of our services (e.g. statistics, data security, etc.) on the basis of our legal obligations and our legitimate interest in ensuring the proper functioning of our services.
• Finally, we may also install “cookies” on your terminal. For more information on the use of “Cookies”, please consult our “Cookies Policy”.

We undertake to process your data only for the purposes described above and we guarantee that none of your data will ever be sold to a partner or a third party. On the other hand, when you voluntarily publish content on the pages that we publish on social networks, you acknowledge that you are entirely responsible for any personal information that you may transmit, whatever the nature and origin of the information provided.

What data do we process and for how long?

We have summarised the categories of personal data that we collect directly from you, together with their respective retention periods.

• Professional identification data and contact details (e.g. surname, first name, professional email address, professional address, etc.) kept for the duration of the provision of the service, plus the statutory limitation periods, which are generally 5 years.

• When there is confusion between the name of your organisation and your personal name (e.g. auto-entrepreneur, VSE, etc.), economic and financial data (e.g. bank account number, verification code, etc.) retained for the time required for the transaction and for managing invoicing and payments, plus the statutory limitation periods, which are generally 5 to 10 years.

• Connection data (e.g. logs, IP address, etc.) kept for 1 year.

Once the retention periods summarised above have expired, we delete all your personal data in order to guarantee your confidentiality for future years.

The deletion of your personal data is irreversible and we will no longer be able to communicate them to you after this period. At most, we may only keep anonymous data for statistical purposes.

Please also note that in the event of a dispute, we are obliged to retain all data concerning you for the duration of the case, even after the expiry of the retention periods described above.

What rights do you have to control the use of your data?

The applicable data protection regulations give you specific rights which you can exercise, at any time and free of charge, to control the use we make of your data.

• The right to access and copy your personal data, provided that this request does not conflict with business secrecy, confidentiality or the confidentiality of correspondence.
• The right to rectify any personal data that is incorrect, obsolete or incomplete.

• The right to object to the processing of your personal data for commercial prospecting purposes.
• The right to request the deletion (“right to be forgotten”) of your personal data that is not essential for the proper functioning of our services.

• The right to limit your personal data, which allows you to photograph the use of your data in the event of a dispute over the legitimacy of processing.
• The right to data portability, which allows you to recover part of your personal data so that it can be easily stored or transmitted from one information system to another.
• The right to give instructions on what should happen to your data in the event of your death, either through you, a trusted third party or a beneficiary.

For a request to be taken into account, it must be sent directly by you to reservations@domainedeladurantie.com. Any request that is not made in this way cannot be processed.

We will respond to your request as quickly as possible, within two months of receipt, if the request is technically complex or if we receive many requests at the same time.

Please note that we can always refuse to respond to any excessive or unfounded request, particularly if it is repetitive.

Who can access your data?

We will only pass on your details to persons who are duly authorised to use them to provide our services. These may include our staff responsible for implementing the service, accounting, marketing or even the security of our premises.

We may also share your data with public authorities, external advisors and practitioners, and service providers to ensure the smooth operation of our services (e.g. data hosting, etc.).

How do we protect your data?

We implement all the technical and organisational means required to guarantee the security of your data on a day-to-day basis and, in particular, to combat any risk of unauthorised destruction, loss, alteration or disclosure of your data.

Can your data be transferred outside the European Union?

Unless strictly necessary and on an exceptional basis, we never transfer your data outside the European Union and your data is always hosted on European soil. In addition, we do our utmost to only recruit service providers who host your data within the European Union.

Should our service providers nevertheless transfer your personal data outside the European Union, we take great care to ensure that they implement appropriate safeguards to ensure the confidentiality and protection of your data.

How can you contact the CNIL?

You may at any time contact the French data protection supervisory authority (the “Commission nationale de l’informatique et des libertés” or “CNIL”) at the following address: CNIL Complaints Department, 3 place de Fontenoy – TSA 80751, 75334 Paris Cedex 07 or by telephone on 01.53.73.22.22.

Can the policy be changed?

We may amend our privacy policy at any time to adapt it to new legal requirements and to new processing operations that we may carry out in the future. You will of course be informed of any changes to this policy.

Published on 02/06/2023